Questions about sizing, your order, or anything else? We'd be glad to help — real people, honest answers.
Email us
📧 support@orthevo.info
We usually reply within 24–48 hours (Mon–Fri).
Frequently asked questions
How long does delivery take?
Estimated delivery is 5–8 business days within the EU. You'll get a tracking link by email as soon as your order ships.
Where do you ship?
We ship across the EU.
How much is shipping?
Shipping is free across the EU — no surprises at checkout.
When will my order be processed?
Orders are usually processed within 1–3 business days (depending on payment confirmation), then shipped.
How do I track my order?
As soon as your order ships, we email you a tracking link so you can follow it every step of the way.
Which payment methods can I use?
You can pay securely with PayPal, credit card, Klarna, Apple Pay and Google Pay.
Can I change or cancel my order?
Contact us as soon as possible at support@orthevo.info. If your order hasn't shipped yet, we'll do our best to update or cancel it.
What if my item arrives damaged or incorrect?
We're sorry! Email us at support@orthevo.info with a photo and your order number, and we'll make it right.
What's your return policy?
You can return within 30 days. See our Right of Withdrawal & Returns for details.
Sizing & exchanges
S/M fits approx. XS–L, L/XL fits approx. L–XXL. Need a different size? Email us and we'll help arrange an exchange.
Full provider details (address etc.) are in our Legal Notice.